VapeVine Reviews

Novo purchased failed after 7 days, as shop worker confirmed. It was said that without packaging, exchanges are not possible. returned and removed the box from the trash. I went back and was told that I wouldn't be served because he didn't like "how I was," and he questioned me if I had raised my voice or sworn. No, it's because I advised him to receive consumer rights training. He refused to give me a complaints method, claimed to have the defective goods, and refused to issue a refund since "it's a private firm, we don't need to observe consumer rights." I recorded and captured the conversation. It is blatant thievery. The website does not support email. If you plan to start a store on the high street, properly train your personnel. Legally, every business must display a complaints record. This company is absolute horrible I would recommend buying from almost any other vape shops.

I placed an 2 orders for disposable vapes today and talked with Kelly. I wanted to add to my orders and Kelly was so so nice and patient with me. Kelly went up and beyond to help me. She made me feel like a vip customer. I total recommend Vapevine to get your vape products. They are extremely professional and you feel like part of the Vapevine family. Everyone I have dealt with at Vapevine has always been great to me. Today Kelly was excellent at helping me with what I wanted. Thank you Kelly so much.

Sent me a defective tank. This so called business doesn’t treat their customers properly. Refund policy makes no sense. 0/5 stars if possible.. buyers beware

Products and prices are great, shipping was fast, only issue was processing time. 4 business days to process a simplistic order is a bit long. Could be faster on that, and communication could be better as well, as I sent an email inquiring and never heard back. Overall not a bad experience, but will be trying other online options.

Got exactly what I ordered (at a great price) delivered very quickly!

My parents are quitting smoking using convenient and delicious disposable vaporizers! They’re on their 3rd month of no cigarettes! Woohoo!

Can’t go wrong with Vapevine!

Excellent quality. They stock Chill salts. Pretty fast shipping. I made the mistake of ordering the 25 watt when I wanted to order the 40watt. It works well. Thanks guys. Keep stocking that Chill.

Ordered Elfbar 3500 bubble ice from here Friday, processed in less than 24 hrs. Picked up today on Tuesday! Fast, great service. Everything is exactly how I imagined and how it's promoted! I love it! I really recommend this site, trustworthy and amazing. Very happy customer! :DD

I placed the order on a Tuesday, nobody contacted me until that Friday to inform me they needed proof of my age. I was told it would ship that afternoon. It did not ship until the following Tuesday. Y’all sent me a review and I haven’t even gotten my order yet, it won’t be here until next Wednesday

My husband was pleased with the choice of vapes that I ordered for him. He was wanting a new one and I not knowing too much about vapes, I watched the information videos for several and chose these two for him to try. He really likes the magnetic tops. Also, likes how discreet they are.

The skipper by ropecut e liquid is good I ordered 6 bottles was only able to get 2 of them so I got a call saying they were having issues with the supplier getting all 6 that was ok so I was directed to Don cristo dcc I found it is way to sweet not my everyday vape at all.

Owner came from the back of the shop to argue his opinion on wearing masks today being the first day the mask mandate has been lifted. He was aggressive and condescending and kept yelling from back of shop trying to argue with me. The employees are great but the owner has an aggressive approach stating his opinions on the Covid 19 virus and mask wearing. Very childish and degrading. Very unprofessional a disappointment to any small business owner

Don’t believe the negative reviews I ordered the swag II blue with two batteries and it came faster then it was supposed too. It was exactly as advertised, it was the best price I could find and it works wonderfully. Would buy from again!
-Tyler B

In April an unhautorized purchase was made on my credit card. I sent 5 different emails with NO response. I asked them not to process the transaction and they went ahead anyways. After 5 months an employee NOT the manager called me. He was arrogant, rude and accused me of lying. I am beyond words right now!! They take your money regardless of the situation. This is the worst customer service I have ever experienced in my life...I am livid!!!

no indication that my package tried to be delivered. looked at tacking information and said it was left at the post office for pickup. no slip left, I have no idea where my package is. They were very nice and provided direction on the phone though

I’m an actual customer not a paid shill working for another company who’s just trying to spew trash. VAPEVINE is an amazing group of people. Honest and helpful and they work hard to make the customer happy. I’ve been shopping at VapeVine.ca since 2014 and they never disappoint.